At AV Solartech, we are committed to protecting your privacy and ensuring that your personal and business information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services.
1. Information We Collect
We may collect the following types of information:
Personal Information (name, phone number, email address, and contact details)
Property and Site Information (installation location, energy usage details, and technical requirements)
Project Information (quotations, designs, and service preferences)
Payment Information (billing and transaction details)
Technical Information (website usage data, if applicable)
2. How We Use Your Information
We use your information to:
Assess your requirements and prepare proposals
Install and maintain solar and electrical systems
Process payments and maintain records
Communicate project updates and service information
Improve our services and customer experience
3. Information Sharing
We do not sell, rent, or trade your personal information. Information may be shared only:
With trusted suppliers, technicians, or service partners when necessary
To comply with legal obligations
With your consent
4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, misuse, disclosure, or loss.
5. Data Retention
We retain information for as long as necessary to provide services, maintain warranties, and comply with legal and business requirements.
6. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your data, subject to legal and contractual obligations
7. Third-Party Services
We may use third-party providers for equipment supply, payments, and technical support. Their privacy practices are governed by their own policies.
8. Cookies and Website Analytics
If our website uses cookies or analytics tools, they may collect non-personal information to improve site performance and user experience.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact AV Solartech.